Shipping policy
At Veroave, we’re committed to delivering your craft kits, DIY supplies, and handmade tools safely and efficiently. Please review our shipping policy below for detailed information about processing times, delivery estimates, and shipping support.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays. During peak seasons or promotional periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times vary depending on your location and shipping method.
United States
-
Standard Shipping: 7–15 business days
Canada
-
Standard Shipping: 8–18 business days
Europe
-
Standard Shipping: 7–18 business days
Australia & New Zealand
-
Standard Shipping: 8–18 business days
Other International Locations
-
Standard Shipping: 10–25 business days
Please note that shipping times are estimates and may be affected by customs inspections, weather conditions, carrier delays, or peak holiday seasons.
Shipping Fees
Shipping costs are calculated at checkout based on the destination and order size.
We may occasionally offer free shipping promotions on selected orders or regions.
Tracking Information
Once your package has shipped, tracking details will be sent to your email address.
Please allow 2–5 business days for tracking information to update after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees determined by your local customs authority.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Incorrect Address Information
Please ensure your shipping address is correct before placing your order.
Veroave is not responsible for packages lost or delayed due to incorrect or incomplete address information provided by customers.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us and we will do our best to assist you.
Shipping carriers may occasionally experience delays that are outside our control.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging.
We will work with you to provide a suitable solution.
Contact Us
If you have any shipping-related questions, please contact us:
Email: usalmdz@163.com
We appreciate your patience and support, and we look forward to helping you enjoy your creative crafting experience with Veroave.